Resume

Highlights

 

Expertise

  • Communications & Client Relationship Management
  • Social Media Coordinator: Facebook, Instagram, & Twitter
  • Content Creation: Websites, Email Newsletters, & Articles
  • Digital Media Design & Copywriting

 

Tech-Savvy

  • Facebook
  • Instagram
  • Twitter
  • MailChimp
  • Salesforce
  • Squarespace
  • Google Suite
  • Microsoft Office Suite
  • Adobe Creative Suite
  • Mac and PC

 

Professional Experience

 

Purdie Rogers (Contract)            November 2017 – April 2018

Account Manager     Seattle, WA

  • Collaborated with the public relations team and communicated regarding technical questions, policy or procedure with the technical support team for resolutions
  • Wrote and edited content for digital media design, communications, and advertisements

 

Riot of Orange (Multiple Contracts)             October 2017 – January 2018

Social Media Manager      Seattle, WA

  • Created, scheduled, and boosted content on social media with Facebook & Twitter
  • Communicated with automotive clients by email for events, contests, and photo content

 

Sugar Plum: The Sugaring Experts September 2016 – September 2017

Marketing & Communications Manager     Seattle, WA

  • Created marketing materials for digital and print media, including ads in The Stranger
  • Scheduled marketing content on multiple platforms: Facebook, Instagram, Twitter, etc
  • Client relationship management, responding to customer service issues, providing personalized interaction by phone, mail, email, and in person  
  • Web Content Management, updating the website for SEO, keywords, and client engagement
  • Produced and scheduled newsletters with MailChimp, Google Suite, and Adobe Suite
  • Developed policy and procedure manuals in collaboration with the management team
  • Yelp community management, responding to reviews, messages, and updating deals

 

Sugar Plum: The Sugaring Experts       May 2016 – September 2016

Receptionist & Office Administrator     Seattle, WA

  • Received rave reviews in phone, text-based, and in person communications support
  • Scheduled customers for appointments with MindBody business management software
  • Developed rapport with customers through note taking and managed difficult customers
  • Increased success of the role by writing the training manual and daily checklist
  • Mentored new employees in administrative skills, scheduling software, and customer service

 

Sir Kensington’s   July 2015 – May 2016

Brand Ambassador        Greater Sacramento Area

  • Independent sales in health food stores, demonstrating products and facilitating purchases
  • Organized cooperative sales relationships with customers and store management
  • Managed schedules and tracking inventory data as well as restocking

 

Trackers Earth – East Bay           June 2nd – August 22nd, 2014

Lead Instructor   Berkeley, CA

  • Outdoor Educator for children ages 6-14 years old, leading overnight and day camps
  • Created curriculum and storytelling for archery, zombie camp, and wilderness survival skills

 

Grays Harbor Historical Seaport Authority           March 2014 – May 2014

Education Coordinator & Steward      West Coast

  • Educator and tour coordinator, living on board for walking tours, sails, and field trips
  • Ensured the safety of guests on board, entertained and educated them in maritime history
  • Coordinated the crew’s schedules for tours, daily maintenance, and cleaning duties  
  • Maintained the ship on a daily basis: painting, sanding, cleaning, building, re-organizing

 

Fresh Fitness & Dance    October 2013 – February 2014

Administrative Assistant & Content Manager     Seattle, WA

  • Digital media design and marketing with Facebook, MailChimp, Wix, and Squarespace
  • Communications support through email and MindBody software
  • Content development, account management and record keeping with G-Suite
  • Independently supervised the studio, customer service, reception, and sales

 

Chukar Cherries     March 2012 – December 2012

Sales Agent Pike Place Market, Seattle, WA

Manager recommendation: “I have faith that Monica will excel at any role that is client-focused.”

  • Retail sales and customer service for both a local and international client-base
  • Stocked, organized, and maintained general upkeep of the sales booth

 

Rose’s Engineering   December 2008 – January 2010

Executive Assistant & Office Manager Elk Grove, CA

  • Developed client relationships with presentations, project proposals, and reports
  • Researched, organized, and wrote environmental impact reports and other documentation
  • Managed communications, with email, mail, and phone correspondence
  • Administrative support, scheduling, organizing meetings, and tracking priorities
  • Bookkeeping, client billing, expense reporting, payroll, and other financial documentation
  • Assisting the business owner in arranging for air flights, transportation, lodging, and meals