Resume

Expertise

Tech-Savvy

Purdie Rogers (Contract) November 2017 – April 2018

Account Manager Seattle, WA

Collaborated with the public relations team and communicated regarding technical questions, policy or procedure with the technical support team for resolutions
Wrote and edited content for digital media design, communications, and advertisements

Riot of Orange (Multiple Contracts) October 2017 – January 2018

Social Media Manager Seattle, WA

Created, scheduled, and boosted content on social media with Facebook & Twitter
Communicated with automotive clients by email for events, contests, and photo content

Sugar Plum: The Sugaring Experts September 2016 – September 2017

Marketing & Communications Manager Seattle, WA

Created marketing materials for digital and print media, including ads in The Stranger
Scheduled marketing content on multiple platforms: Facebook, Instagram, Twitter, etc
Client relationship management, responding to customer service issues, providing personalized interaction by phone, mail, email, and in person
Web Content Management, updating the website for SEO, keywords, and client engagement
Produced and scheduled newsletters with MailChimp, Google Suite, and Adobe Suite
Developed policy and procedure manuals in collaboration with the management team
Yelp community management, responding to reviews, messages, and updating deals

Sugar Plum: The Sugaring Experts May 2016 – September 2016

Receptionist & Office Administrator Seattle, WA

Received rave reviews in phone, text-based, and in person communications support
Scheduled customers for appointments with MindBody business management software
Developed rapport with customers through note taking and managed difficult customers
Increased success of the role by writing the training manual and daily checklist
Mentored new employees in administrative skills, scheduling software, and customer service

Sir Kensington’s July 2015 – May 2016

Brand Ambassador Greater Sacramento Area

Independent sales in health food stores, demonstrating products and facilitating purchases
Organized cooperative sales relationships with customers and store management
Managed schedules and tracking inventory data as well as restocking

Trackers Earth – East Bay June 2nd – August 22nd, 2014

Lead Instructor Berkeley, CA

Outdoor Educator for children ages 6-14 years old, leading overnight and day camps
Created curriculum and storytelling for archery, zombie camp, and wilderness survival skills

Grays Harbor Historical Seaport Authority March 2014 – May 2014

Education Coordinator & Steward West Coast

Educator and tour coordinator, living on board for walking tours, sails, and field trips
Ensured the safety of guests on board, entertained and educated them in maritime history
Coordinated the crew’s schedules for tours, daily maintenance, and cleaning duties
Maintained the ship on a daily basis: painting, sanding, cleaning, building, re-organizing

Fresh Fitness & Dance October 2013 – February 2014

Administrative Assistant & Content Manager Seattle, WA

Digital media design and marketing with Facebook, MailChimp, Wix, and Squarespace
Communications support through email and MindBody software
Content development, account management and record keeping with G-Suite
Independently supervised the studio, customer service, reception, and sales

Chukar Cherries March 2012 – December 2012

Sales Agent Pike Place Market, Seattle, WA

Manager recommendation: “I have faith that Monica will excel at any role that is client-focused.”

Retail sales and customer service for both a local and international client-base
Stocked, organized, and maintained general upkeep of the sales booth

Rose’s Engineering December 2008 – January 2010

Executive Assistant & Office Manager Elk Grove, CA

Developed client relationships with presentations, project proposals, and reports
Researched, organized, and wrote environmental impact reports and other documentation
Managed communications, with email, mail, and phone correspondence
Administrative support, scheduling, organizing meetings, and tracking priorities
Bookkeeping, client billing, expense reporting, payroll, and other financial documentation
Assisting the business owner in arranging for air flights, transportation, lodging, and meals