Resume

Highlights

 

Expertise

  • Communications & Client Relationship Management
  • Social Media Coordinator: Facebook, Instagram, & Twitter
  • Content Creation: Websites, Email Newsletters, & Articles
  • Digital Media Design & Copywriting

 

Tech-Savvy

  • Facebook
  • Instagram
  • Twitter
  • MailChimp
  • Squarespace
  • Google Suite
  • Microsoft Office Suite
  • Adobe Creative Suite
  • Mac and PC

 

Professional Experience

 

I Want Words          

Communications and Content Management     Seattle, WA

  • Writing and editing content for communications, marketing, and blog articles
  • Customer relationship management with online forums and social media, including client complaints, feedback, compliments, and product questions
  • Collaborates with the public relations team and communicates regarding technical questions, policy or procedure with the technical support team for resolutions
  • Account management using Salesforce with Facebook and Twitter

 

Sugar Plum: The Sugaring Experts       May 2016 – September 2017

Communications Director     Seattle, WA

  • Relationship building within the community, event planning, and promotional strategy
  • Created print and email promotions with MailChimp, Google Suite, and Adobe Suite
  • Communications management, developing client relationships, responding to customer service issues, providing personalized assistance by phone, mail, email, and in person
  • Mentored new employees in administrative skills, scheduling software, and customer service
  • Event planning and participation, for community events as well as fundraisers
  • Developed policy and procedure manuals in collaboration with the management team
  • Social Media Management with Facebook, Instagram, Twitter, and community forums

 

Sir Kensington’s   July 2015 – May 2016

Brand Ambassador        Greater Sacramento Area

  • Independent sales in health food stores, demonstrating products and facilitating purchases
  • Organized cooperative sales relationships with customers and store management
  • Managing schedules and tracking inventory data as well as restocking

 

Privateer Lynx Educational Foundation September 2014 – December 2014

Deckhand       East Coast

  • Tour guide for day sails and assisted passenger needs during transits
  • Repair and maintenance of the ship daily, as well as during full down-rig in fall/winter

 

Trackers Earth – East Bay           June 2nd – August 22nd, 2014

Lead Instructor   Berkeley, CA

  • Effectively managed instructors while teaching students
  • Lead Instructor for ages 6-14 years old in archery, zombie survival camp, and forest skills
  • Overnight Camp Instructor for kids 6-14 years old, teaching wilderness survival skills

 

Grays Harbor Historical Seaport Authority           March 2014 – May 2014

Steward & Education Coordinator      West Coast

  • Educator and tour coordinator, living on board for walking tours, sails, and field trips
  • Ensured the safety of guests on board, entertained and educated them in maritime history
  • Coordinated the crew’s schedules for tours, daily maintenance, and cleaning duties  
  • Maintained the ship on a daily basis: painting, sanding, cleaning, building, re-organizing

 

Fresh Fitness & Dance    October 2013 – February 2014

Administrative Assistant & Content Manager     Seattle, WA

  • Marketing and communications with Facebook, MailChimp, Wix, Squarespace, and email
  • Facilitated planning and organization using Google Suite and Microsoft Office Suite
  • Independently supervised the studio, customer service, reception, and sales

 

Chukar Cherries     March 2012 – December 2012

Sales Agent Pike Place Market, Seattle, WA

Manager recommendation: “I have faith that Monica will excel any role that is client-focused.”

  • Retail sales and customer service for both a local and international client-base
  • Stocked, organized, and maintained general upkeep of the sales booth

 

Rose’s Engineering   December 2008 – January 2010

Executive Assistant Elk Grove, CA

  • Facilitated client relationships in presentations, developing proposals, and project reports
  • Researched, organized, and wrote environmental impact reports and other documentation
  • Managed communications, with email, mail, and phone correspondence
  • Administrative support, scheduling, organizing meetings, and tracking priorities
  • Bookkeeping, client billing, expense reporting, payroll, and other financial documentation
  • Assisting the business owner in arranging for air flights, transportation, lodging, and meals