Resume

Expertise

Tech-Savvy

I Want Words

Communications and Content Management Seattle, WA

Writing and editing content for communications, marketing, and blog articles
Customer relationship management with online forums and social media, including client complaints, feedback, compliments, and product questions
Collaborates with the public relations team and communicates regarding technical questions, policy or procedure with the technical support team for resolutions
Account management using Salesforce with Facebook and Twitter

Sugar Plum: The Sugaring Experts May 2016 – September 2017

Communications Director Seattle, WA

Relationship building within the community, event planning, and promotional strategy
Created print and email promotions with MailChimp, Google Suite, and Adobe Suite
Communications management, developing client relationships, responding to customer service issues, providing personalized assistance by phone, mail, email, and in person
Mentored new employees in administrative skills, scheduling software, and customer service
Event planning and participation, for community events as well as fundraisers
Developed policy and procedure manuals in collaboration with the management team
Social Media Management with Facebook, Instagram, Twitter, and community forums

Sir Kensington’s July 2015 – May 2016

Brand Ambassador Greater Sacramento Area

Independent sales in health food stores, demonstrating products and facilitating purchases
Organized cooperative sales relationships with customers and store management
Managing schedules and tracking inventory data as well as restocking

Privateer Lynx Educational Foundation September 2014 – December 2014

Deckhand East Coast

Tour guide for day sails and assisted passenger needs during transits
Repair and maintenance of the ship daily, as well as during full down-rig in fall/winter

Trackers Earth – East Bay June 2nd – August 22nd, 2014

Lead Instructor Berkeley, CA

Effectively managed instructors while teaching students
Lead Instructor for ages 6-14 years old in archery, zombie survival camp, and forest skills
Overnight Camp Instructor for kids 6-14 years old, teaching wilderness survival skills

Grays Harbor Historical Seaport Authority March 2014 – May 2014

Steward & Education Coordinator West Coast

Educator and tour coordinator, living on board for walking tours, sails, and field trips
Ensured the safety of guests on board, entertained and educated them in maritime history
Coordinated the crew’s schedules for tours, daily maintenance, and cleaning duties
Maintained the ship on a daily basis: painting, sanding, cleaning, building, re-organizing

Fresh Fitness & Dance October 2013 – February 2014

Administrative Assistant & Content Manager Seattle, WA

Marketing and communications with Facebook, MailChimp, Wix, Squarespace, and email
Facilitated planning and organization using Google Suite and Microsoft Office Suite
Independently supervised the studio, customer service, reception, and sales

Chukar Cherries March 2012 – December 2012

Sales Agent Pike Place Market, Seattle, WA

Manager recommendation: “I have faith that Monica will excel any role that is client-focused.”

Retail sales and customer service for both a local and international client-base
Stocked, organized, and maintained general upkeep of the sales booth

Rose’s Engineering December 2008 – January 2010

Executive Assistant Elk Grove, CA

Facilitated client relationships in presentations, developing proposals, and project reports
Researched, organized, and wrote environmental impact reports and other documentation
Managed communications, with email, mail, and phone correspondence
Administrative support, scheduling, organizing meetings, and tracking priorities
Bookkeeping, client billing, expense reporting, payroll, and other financial documentation
Assisting the business owner in arranging for air flights, transportation, lodging, and meals