A wordsmith in lexicography, editing, fact-checking, writing, communications, and research with a talent for project management and a love of language.
- Style Guides
- Content Management
- Project Management
American Red Cross March 2022 – Present
Technical Writer and Editor Remote Role
Rewriting, editing, proofreading, and formatting procedural and training documents using the Chicago Manual of Style and following the FDA and ISO requirements.
- Accurate, complete, and timely delivery of training and procedural documents
- Metadata entry and review using the internal document management system
- Collaboration with and support of other editors, across teams, and with stakeholders using Microsoft Office and Jira
Unified Compliance May 2020 – March 2022
Lexicographer, Text Data Analyst, and Technical Writer Remote Role
Lexicography and text data analysis of regulatory documents for companies worldwide to ensure they meet governance, risk, and compliance requirements.
- Research, creation, and standardization of definitions for technical terms
- Project management and communication over Jira, Monday, and Slack
Experience America June 2019 – May 2020
Copywriter and Copy Editor Seattle, WA
Creating new content for websites, social media, press releases, and more for the constant innovation of business ideas from travel to education to technology.
- Wrote, edited, and researched multiple educational travel programs a week
- Marketing and outreach email curation for B2B and B2C relationships
Virtuoso Travel December 2018 – June 2019
Freelance Fact Checker Seattle, WA
Fact checker for 10+ projects across a variety of content from catalogs, glossaries, etc.
- Communications by phone and email to obtain first-person accounts
- Researched topics in international travel, hotels, culinary experiences, tours, spas, fitness activities, personal interviews, and book reviews
Virtuoso Travel July 2018 – February 2019
Copywriter and Content Manager Seattle, WA
Writer, editor, proofreader, and content manager for Virtuoso’s two luxury travel directories: the Best of the Best, a 706-page directory, and Destinations & Experiences.
- Accurately input thousands of content entries and images into Kentico and FileMaker Pro for both directories
- Aligned content with Chicago manual, in-house style guides, and Merriam-Webster
Purdie Rogers November 2017 – April 2018
Customer Experience Writer Seattle, WA
In addition to my assigned duties, I tracked customer issues and shared my findings, making it possible for the company to improve their product installation and maintenance instructions.
- Provided technical support to customers on multiple platforms, including Facebook, Twitter, Salesforce, and online forums
- Improved customer relationships by gathering valuable feedback and developing innovative solutions
Sugar Plum: The Sugaring Experts September 2016 – September 2017
Marketing and Communications Manager Seattle, WA
I created the organization’s first employee instructional manual and training guide, boosting employee retention from months to years.
- Website content writer and designer for FAQs, staff profiles, and blog articles
- Managed social media, brand consistency, and the monthly e-newsletter
- Designed digital media for advertising, events, and web content using Adobe Suite
Sugar Plum: The Sugaring Experts May 2016 – September 2016
Receptionist and Office Administrator Seattle, WA
- Customer relationship management, personalized interaction by phone, email, and in person
- Scheduled customers for appointments with MindBody business management software
Privateer Lynx Educational Foundation September 2014 – December 2014
Deckhand East Coast
- Guided guests on deck tours during day sails and assisted passenger needs during transits
- Repair and maintenance of the ship daily, as well as during full down-rig in fall/winter
Trackers Earth – East Bay June 2014 – August 2014
Lead Instructor Berkeley, CA
Summer wilderness skills instructor for children ages 6-14 for weeklong and day camps using storytelling and adventure to educate.
- Taught archery, knife safety, and fire building
- Creative development of curriculum, story, character design, and games for archery, zombie camp, LARPing camp, and wilderness survival skills
Grays Harbor Historical Seaport March 2014 – May 2014
Steward and Education Coordinator West Coast
Live-aboard educator and tour coordinator for walking tours, sails, and field trips.
- Ensured the safety of guests on board, entertained and educated them in maritime history
- Coordinated the crew’s schedules for tours, daily maintenance, and cleaning duties
Fact-Checking: Virtuoso Life, Best of the Best, Symposium Magazine, and more
– Topics: international travel, hotels, culinary experiences, tours, spas and fitness activities, personal interviews, book reviews, etc
– Content types: catalogs, articles, glossaries, general publications, and advertorials
Destinations & Experiences Directory 2019: Copyedited and Content Management with a B2B focus
Best of the Best 2019: Copyedited Virtuoso Travel’s 706-page publication from start to finish
Best of 2018: Copywriting for Virtuoso Travel’s winning hotels, destinations, and experiences
Good Mourning (2018): content writing for a nonprofit art therapy festival for processing grief
Chamberlain (2017-2018): technical writing for smart home technology
Sugar Plum (2016-2017): writing, editing, proofreading, and designing blog articles, social media content, advertorials, speeches, and emails for beauty, skincare, and wellness
Grays Harbor Historical Seaport (2014): travel writing for traditional tall ship adventures
Trackers Earth (2014): storyteller and educator for a children’s wilderness camp
Fresh Fitness & Dance (2013-2014): fitness writing for social media, emails, and blogs
Rose’s Engineering (2008-2010): technical writing and communications for civil engineering
California State University, Sacramento
Graduated with a Bachelor of Arts in 2018
Bachelor of Arts in English: Poetry & Drama
Studied: Jane Austen Senior Seminar and the works of Shakespeare
(Graduated in 2018 under former surname: Schumacher)
Studied: Creative Writing, Poetry, Short Stories, and Chaucer